Call it complaining, griping of kvetching. There is a
certain way to do it and pretty much get what you want.
Forbes Living TV learns (and has tried) to complain the right
way. If griping about what you didn’t
get or did get that’s not right didn’t get you anywhere, try some of the useful
suggestions below from an etiquette expert.
Step back and ask yourself if you have a legitimate
complaint. Or are you really having a bad day and want a little validation? Is
it really worth it to complain? If so, please do let the other party try to
rectify the problem before pummeling the person with barrage of bad words.
Use the right avenue to file a grievance. Social media
accounts are the most public way of letting a business or company know they
wronged you. And most businesses have social media accounts. Be firm, be polite
and state the problem. If no result is produced, write to the CEO with your
complaint. Be patient.
Avoid using foul language or to making threats. Most people
do not feel they can have a rational conversation with someone who seems to
want nothing more than to trash and bash. Be courteous and resist any urges to
name-call.
Forbes Living TV also knows that it’s nice to get a good
review. If a business or company has resolved the issue, or has provided
service that is better than expected, let them know. After all, we all need to
hear kind words.
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